Appeals

Appeals regarding light vehicles

An appeal related to errors in an invoice should be made in writing to the party that issued the invoice. This will be either a toll service provider or a toll charger. If you have signed an agreement with a toll service provider, this agreement will specify the rights and obligations applying to you and the toll service provider in question.

Individual toll transactions for vehicles without an agreement will be invoiced by the toll charger that owns the toll station where the toll transaction was generated. In such cases, the rights and obligations applying to you and the toll charger respectively are laid down in the Norwegian Regulations relating to the Payment of Road Tolls (forskrift om betaling av bompenger). Disputes between a toll service provider / toll charger and a customer regarding invoices are subject to the provisions of the Norwegian Disputes Act concerning mediation and procedure in civil disputes.

An application for exemption should be sent to a toll charger, who then decides whether the exemption should be granted. Such decisions may be appealed to the Directorate of Public Roads.

Appeals against fines issued for heavy vehicles

Information about inspections, fines and appeals regarding mandatory toll tags can be found on the Norwegian Public Roads Administration’s website (Norwegian only).